Exchanges are accepted before a candle is burned in the event that you decide you do not like the candle scent or if the candle has a noticeable defect, ie: broken wick, chipped glass. Please send a photo of the damaged product to bebright@soymuchbrighter.com and we'll work with you to find the best solution.
In the event that a candle was damaged during transit of your order, please send a photo of the damaged product to bebright@soymuchbrighter.com and the damaged items will be replaced at no cost to the buyer, ASAP.
Returns or Exchanges are accepted within 30 days of purchase.
Returns/exchanges are not applicable after a candle has been burned.
Processing & Shipping
Orders are processed and shipped within 5-7 business days. Most orders are shipped via USPS. A shipping and tracking confirmation e-mail will be sent you upon shipment.
Be sure to double check the shipping address on your order.
- In the event that your package is sent back as "Return to sender" due to an incorrect address, the customer will incur the reshipment fee before the package is sent to the correct address.
- In the event that an order is misplaced by the USPS due to an incorrect shipping address, a missing package claim must be made on the USPS.com website. If the claim is not approved, Soy Much Brighter Candle Co. is not responsible for replacing the order.
- In the event that the USPS misplaces a package that did include the correct shipping address, a claim should be made on the USPS.com website. If the claim is not approved, we can work together to figure out a solution.
